Services

Guests of The Grove have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.

Concierge Hours:

Sunday-Thursday 12PM-8PM

Friday-Saturday 12PM-10PM

You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.

Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.

Our Concierge can secure dining reservations for meals at The Grove or elsewhere in the city, as well as arrange transportation and even your next vacation. For arrangements, visit the Caruso Concierge desk or call 323.900.8080.

Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.

Concierge is available to arrange various shipping and courier services. Please visit Caruso Concierge in The Grand Lobby for assistance.

Our Caruso Concierge will gladly coordinate personal shopping and registry assistance for our guests year-round. We also offer gift-wrapping.

Our Caruso Concierge works with our wide network of retailers to expertly curate styling options for film, television and print. We also arrange for on-property pickup of the merchandise as well as porter assistance.

Our team will work with guests to sort out details and create an unforgettable moment for everything from a birthday party or marriage proposal to a parkside picnic.

We provide complimentary strollers, wheelchairs, umbrellas, and cell phone chargers to all guests.

The US Bank® ATM is located near The Grand Lobby, near Caruso Concierge.

Located in The Grand Lobby, our Shoe Shine is available to shine shoes, boots, heels and other leather goods. Monday – Friday, 10AM – 7PM.  Credit cards are accepted only.

We are happy to work with guests to enhance their overall stay in Los Angeles. Our Caruso Concierge will book hotels, make reservations, and recommend nearby attractions. We can also provide guests with translation services in Spanish, Mandarin and French at the desk, plus dozens of other languages through our KIPSU texting service.

Our Concierge can secure private and rideshare transportation services in the city.

• ADA Accessible parking – First floor
• Wheelchair rental
• Escort assistance on property by public safety
• Designated ADA areas available at all events (first-come-first-serve)
• Hearing devices are available upon request.
• ADA ramps located throughout the property

Gift cards are available in any amount from $20 to $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.

The Grove American Express^(R) Gift Card is redeemable nationwide, virtually everywhere American Express^(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.

Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.