The Grove proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 323.900.8080.
Guests of The Grove have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.
PREMIUM GIFT BOXES
You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.
PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING
Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.
RESTAURANT AND TRAVEL RESERVATIONS
Our Concierge can secure dining reservations for meals at The Grove or elsewhere in the city, as well as arrange transportation and even your next vacation. For arrangements, visit the Caruso Concierge desk or call 323.900.8080.
ASSISTANCE WITH CONCERT, EVENT, THEME PARK AND ATTRACTION TICKETS
Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.
POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE
Concierge is available to arrange various shipping and courier services. Please visit Caruso Concierge in The Grand Lobby for assistance.
GIFT-WRAPPING, SHOPPING AND REGISTRY ASSISTANCE
Our Caruso Concierge will gladly coordinate personal shopping and registry assistance for our guests year-round. We also offer gift-wrapping.
STUDIO SERVICES ASSISTANCE
Our Caruso Concierge works with our wide network of retailers to expertly curate styling options for film, television and print. We also arrange for on-property pickup of the merchandise as well as porter assistance.
CUSTOMIZED EVENT PLANNING
Our team will work with guests to sort out details and create an unforgettable moment for everything from a birthday party or marriage proposal to a parkside picnic.
STROLLERS, WHEELCHAIRS, UMBRELLAS AND CELL PHONE CHARGER RENTALS
We provide complimentary strollers, wheelchairs, umbrellas, and cell phone chargers to all guests.
US Bank® ATM
The US Bank® ATM is located near The Grand Lobby, near Caruso Concierge.
Located in The Grand Lobby, our Shoe Shine is available to shine shoes, boots, heels and other leather goods. Monday – Friday, 10AM – 7PM. Credit cards are accepted only.
FOREIGN LANGUAGE AND TOURISM ASSISTANCE
We are happy to work with guests to enhance their overall stay in Los Angeles. Our Caruso Concierge will book hotels, make reservations, and recommend nearby attractions. We can also provide guests with translation services in Spanish, Mandarin and French at the desk, plus dozens of other languages through our KIPSU texting service.
ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS
Our Concierge can secure private and rideshare transportation services in the city.
- ADA Accessible parking – First floor
- Wheelchair rental
- Escort assistance on property by public safety
- Designated ADA areas available at all events (first-come-first-serve)
- Hearing devices are available upon request.
- ADA ramps located throughout the property
Gift cards are available in any amount from $20 to $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.
The Grove American Express(R) Gift Card is redeemable nationwide, virtually everywhere American Express(R) Cards are accepted. Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.
Use Gift Card only at U.S. merchants that accept American Express® Cards, except for recurring payment. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Gift Card is issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.
It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.
Circle Valet | 10AM – 10PM, Daily
The Grove Drive, between Beverly Boulevard and West 3rd Street
Central Valet | 10AM – 10PM, Daily
The Farmers Market Place entrance off Fairfax Avenue
SIGNATURE CARUSO CANDLES AND DIFFUSERS
Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.
Get the perfect shine with any one of our luxurious car wash services.
Simply leave your keys, enjoy your shopping experience, and we’ll have it ready for you when you return.
Available daily from 11AM – 7PM.
STANDARD • $25
Sedans & SUVs
WAX • $50
MINI DETAIL • $75
Shampoo (Floor Mats)
Dust Wiping (Dashboard & Trim)
FULL DETAIL • $150
Shampoo (Seats & Floor Mats)
Armor All Wiping (Dashboard & Trim)
Please note: The Auto Salon does not use air guns, nor does it operate under inclement weather conditions.
Every Thursday in The Park | 10AM & 11AM
Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more!
We invite parents, caregivers and children to visit The Grove’s Family Room, located in The Grand Lobby, past the shoe shine. There you will find changing stations, nursing rooms, a play area for kids, and more.