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Services

The Grove proudly offers an array of five-star services to ensure every visit is an enjoyable one.
For any assistance, please visit Caruso Concierge or call us at 323.900.8080.

Services Listing

5-STAR CONCIERGE

Guests of The Grove have access to our award-winning Concierge Services. Our Concierge team is available to assist with any task. This complimentary resource offers guests the ultimate convenience, from gifting and shopping assistance to travel and meal reservations, as well as one-of-a-kind event planning.

Concierge Hours:

Sunday-Thursday 12PM-8PM

Friday-Saturday 12PM-10PM

PREMIUM GIFT BOXES

You’ve found the perfect present, now wrap it with love with our premium Gift Boxes, available at Caruso Concierge in two ready-to-gift sizes (medium: $8 and large: $10). Each comes with a card & envelope, tissue paper, and your choice of a red or silver ribbon.

PORTER SERVICE, PACKAGE ASSISTANCE AND HANDS-FREE SHOPPING

Our porters are happy to help take the weight off through hands-free shopping. They can retrieve guests’ shopping bags and either place them in their vehicle or securely store them for later pickup.

RESTAURANT AND TRAVEL RESERVATIONS

Our Concierge can secure dining reservations for meals at The Grove or elsewhere in the city, as well as arrange transportation and even your next vacation. For arrangements, visit the Caruso Concierge desk or call 323.900.8080.

ASSISTANCE WITH CONCERT, EVENT, THEME PARK AND ATTRACTION TICKETS

Our Caruso Concierge has access to many of the most popular concert and event venues as well as theme parks, attractions and tours across Southern California. We do our best to help guests reserve tickets to upcoming shows, can’t-miss attractions and so much more. For theme parks, attractions and tours, please visit the website linked here.

POSTAGE, MAIL, SHIPPING AND DELIVERY ASSISTANCE

Concierge is available to arrange various shipping and courier services. Please visit Caruso Concierge in The Grand Lobby for assistance.

GIFT-WRAPPING, SHOPPING AND REGISTRY ASSISTANCE

Our Caruso Concierge will gladly coordinate personal shopping and registry assistance for our guests year-round. We also offer gift-wrapping.

STUDIO SERVICES ASSISTANCE

Our Caruso Concierge works with our wide network of retailers to expertly curate styling options for film, television and print. We also arrange for on-property pickup of the merchandise as well as porter assistance.

CUSTOMIZED EVENT PLANNING

Our team will work with guests to sort out details and create an unforgettable moment for everything from a birthday party or marriage proposal to a parkside picnic.

WHEELCHAIR, UMBRELLA, AND CELL PHONE CHARGER RENTALS

Caruso Concierge provides complimentary wheelchair, umbrella and cell phone charger (ages 18+) rentals. To arrange, please visit the Caruso Concierge desk with a valid photo ID and debit/credit card. Guests will not be charged as long as items are returned at the end of their visit.

SHOE SHINING

Located in The Grand Lobby, our Shoe Shine is available to shine shoes, boots, heels and other leather goods. Monday – Friday, 10AM – 7PM.  Credit cards are accepted only.

FOREIGN LANGUAGE AND TOURISM ASSISTANCE

We are happy to work with guests to enhance their overall stay in Los Angeles. Our Caruso Concierge will book hotels, make reservations, and recommend nearby attractions. We can also provide guests with translation services in Spanish, Mandarin and French at the desk, plus dozens of other languages through our KIPSU texting service.

ASSISTANCE WITH TRANSPORTATION ARRANGEMENTS

Our Concierge can secure private and rideshare transportation services in the city.

ADA Services

  • ADA Accessible parking – First floor
  • Wheelchair rental
  • Escort assistance on property by public safety
  • Designated ADA areas available at all events (first-come-first-serve)
  • Hearing devices are available upon request.
  • ADA ramps located throughout the property

GIFT CARDS

Gift cards are available in amounts ranging from $20 – $1,000. They can be purchased at Caruso Concierge in The Grand Lobby.

Our Gift Cards make a perfect gift for corporate incentive programs and special holidays.

No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details.

Caruso Signature

Group of friends celebrating at a Restaurant, drinking wine, wrapped gifts, balloons, food on the table

It’s our premier loyalty program, offering an all-new way to experience the world of Caruso. Members enjoy exclusive rewards, personalized offers, members-only parking and premium concierge services across all Caruso destinations. Visit CarusoSignature.com to learn more.

Valet Parking

Valet Parking service at The Grove in LA

Circle Valet | 10AM – 10PM, Daily
The Grove Drive, between Beverly Boulevard and West 3rd Street

Central Valet | 10AM – 10PM, Daily
The Farmers Market Place entrance off Fairfax Avenue

 

SIGNATURE CARUSO CANDLES AND DIFFUSERS

candles

Our signature Caruso scented candles and diffusers are available for purchase at Caruso Concierge.

Car Wash

Get the perfect shine with any one of our luxurious car wash services.

Simply leave your keys, enjoy your shopping experience, and we’ll have it ready for you when you return.

Available daily from 11AM – 7PM.

STANDARD • $25

Sedans & SUVs

WAX • $50

MINI DETAIL • $75

Shampoo (Floor Mats)
Vacuum
Exterior Wax
Dust Wiping (Dashboard & Trim)

FULL DETAIL • $150

Shampoo (Seats & Floor Mats)
Vacuum
Exterior Wax
Armor All Wiping (Dashboard & Trim)

Please note: The Auto Salon does not use air guns, nor does it operate under inclement weather conditions.

 

Family Amenities

Two kids, a girl and a boy having fun
Kids Club in Collaboration with Apple TV+

Every Thursday in The Park | 10AM & 11AM

Kids, parents and caregivers are invited to experience a weekly dose of fun, featuring live music, storytelling, puppet shows and so much more!

RSVP

Family Room

We invite parents, caregivers and children to visit The Grove’s Family Room, located in The Grand Lobby, past the shoe shine. There you will find changing stations, nursing rooms, a play area for kids, and more.